In a combined graduation for participants in Sessions 3, 4 and 5 of the Ministry of Tourism’s BahamaHost Graduation Ceremony, more than 60 people graduated as certified BahamaHost professionals on Nov. 24 at the Government Complex.
Agape Christian School Principal Cecile Albury was commended for her approach in enrolling teachers in the programme before extending it to the school’s 11th grade students.
Following welcome remarks by Wynsome Ferguson, manager of the Abaco Tourist Office, brief remarks were made by Alexander Flowers, undersecretary of the Office of the Prime Minister.
Top students of Sessions 3 and 4, Canishka Alexander and Anastacia Bullard, shared their BahamaHost experiences. Several of the graduates performed a skit related to the improvement of customer service in the public transportation sector. After highlighting the bad service that some visitors encounter, the skit was followed by another on good service to ensure service recovery.
Ian Ferguson, Tourism’s director of Training & Education, gave an overview of the BahamaHost programme, and noted several enhancements. One significant change is offering the BahamaHost programme online.
Administrator Preston Cunningham introduced Harrison Thompson, permanent secretary for the Ministry of Tourism, as the key note speaker. He was excited about what the year 2014 will bring to the Bahamian economy as a result of the widespread marketing and promotion done on their part. Countries around the world are calling on The Bahamas to train their people for tourism, and they are also replicating the BahamaHost module to improve their professionals.
Thompson reminded the audience of the role of each Bahamian in contributing to our No. 1 industry.
Dushinka Roberts of the Abaco Tourist Office soon called upon each participant to receive their BahamaHost certificates. The participants pledged their commitment to excellence, professionalism, relationship building, shared responsibility and integrity in the Tourism sector.